Refund Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. All refunds will be processed within 2 business days and will be credited to the customer’s account within 5 to 7 days, depending on the bank’s processing time.
Under this policy:

At Startup Web Solution, we strive to provide high-quality services to our clients, including website design, eCommerce website development, branding solutions and more. Your satisfaction is our priority. However, we understand that there may be circumstances where a refund may be necessary. Below is our policy regarding refunds for each service offered:

1. Website Design Services

Revision Policy: Clients are entitled to two rounds of revisions during the design phase. Additional revisions may incur extra charges.
Refund Eligibility: If the final design does not meet the agreed-upon specifications as outlined in the project proposal, clients may request a partial refund based on the extent of work completed. All refunds will be processed within 2 business days and will be credited to the customer’s account within 5 to 7 days, depending on the bank’s processing time.

2. Funnel Design and Custom Landing Pages

Revision Policy: Clients are entitled to two rounds of revisions during the design phase. Any additional revisions may incur extra fees.
Refund Eligibility: If the final funnel or landing page design does not meet the specifications outlined in the project proposal, clients may request a partial refund based on the work completed. All refunds will be processed within 2 business days and will be credited to the customer’s account within 5 to 7 days, depending on the bank’s processing time.

3. Mobile & Web Apps Design

Initial Deposit: A non-refundable deposit is required before project commencement to cover initial planning and design efforts.
Completion Dispute: If the final product does not align with the agreed-upon specifications, clients may be eligible for a partial refund after discussion. All refunds will be processed within 2 business days and will be credited to the customer’s account within 5 to 7 days, depending on the bank’s processing time.

4. Digital Marketing Services

Trial Period: New clients may opt for a 7-day trial period for digital marketing services. If you are not satisfied during this period, you can cancel the service for a full refund.
Post-Trial Cancellation: After the trial period, cancellations will not lead to refunds, but services will cease at the end of the billing cycle. All refunds will be processed within 2 business days and will be credited to the customer’s account within 5 to 7 days, depending on the bank’s processing time.

5. eCommerce Website Development

Initial Deposit: A non-refundable deposit is required before project commencement. This deposit covers initial planning and design work.
Completion Dispute: If the final product does not align with the project brief, clients may be eligible for a partial refund after discussions. All refunds will be processed within 2 business days and will be credited to the customer’s account within 5 to 7 days, depending on the bank’s processing time.

6. Design and Branding

Satisfaction Guarantee: Clients can request changes up to two times following the initial delivery of branding materials. Additional changes will incur a fee.
Refund Request: If the final branding materials do not meet specified criteria, clients must submit a refund request within 7 days of receipt. All refunds will be processed within 2 business days and will be credited to the customer’s account within 5 to 7 days, depending on the bank’s processing time.

7. Mobile & Web Apps Design

Initial Deposit: A non-refundable deposit is required before project commencement to cover initial planning and design efforts
Refund Policy: A refund can be requested within 7 days if the mobile or web app fails to meet agreed-upon functionality. All refunds will be processed within 2 business days and will be credited to the customer’s account within 5 to 7 days, depending on the bank’s processing time.

8. SEO Services

Service Guarantee: We provide reports on SEO progress. If no measurable results are achieved within the first three months, clients may request a partial refund based on the services provided. All refunds will be processed within 2 business days and will be credited to the customer’s account within 5 to 7 days, depending on the bank’s processing time.

General Terms

Refund requests must be made in writing and sent to our support email within the specified time frames.
Each case will be evaluated based on its merit and compliance with this policy.
All refunds will be processed within 2 business days and will be credited to the customer’s account within 5 to 7 days, depending on the bank’s processing time.

We appreciate your understanding and look forward to providing you with exceptional service!

How to Request a Refund

To initiate a refund request, please contact our customer service team at [email protected] with your order details and reason for the request. We will review your case and respond within 2 business days. All refunds will be processed within 2 business days and will be credited to the customer’s account within 5 to 7 days, depending on the bank’s processing time.

Changes to This Policy

We reserve the right to update this policy at any time. Any changes will be posted on our website, and continued use of our services will imply acceptance of the updated policy.

Thank you for choosing Startup Web Solution. We appreciate your business!

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us at [email protected]

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Let’s Talk?

INDIA : (+91) 7272-98-4242

US : (+1) (909) 830-6930